We accept Cancellations, returns only for products purchased online through the Dua Store mode. Once you receive the product, you get a window of 48 hours to inspect and accept the product and assess whether it is exactly what you expected and were waiting for. If not, you will need to give us a call at +91 7676 10 4444 and we will get the product picked up from the delivery address.
The refund will be processed within 2-3 business days once we have received the returned product in the exact same condition as it was shipped originally, with the tag and all accompaniments of the product intact. The payment will be refunded to the same bank account from which the payment was received.
Export sales are non-returnable/non-refundable/non-transferrable. Please ensure you check all the information carefully before making a purchase.
Items purchased on sale/offer prices are non-returnable/non-refundable/non-transferrable.