If you’ve decided to sell your luxury product, sell it through us. Because your products get a second life and you crack the deal of a lifetime. Here’s how. Firstly, we make sure you get the best value for your product (though we admit it’s priceless), with quick payments. Secondly, there’s also the benefit of host of Value Added Services for Dua Store members. We also ensure we maintain confidentiality of the sellers who are covered under the Dua Store mode.
1. What is the eligibility criteria for me to sell on DuaVivo?
All users wishing to sell through DuaVivo have to be members of DuaVivo. Please see our membership section for more details.
2. How can I sell through DuaVivo?
There are three modes of selling through DuaVivo
Dua Store: Sell it as a consignment (through us).
Dua Direct: Go for the direct selling route (by listing through a very simple format) .
Dua Swap: If you’d like to bring home something in return for what you sell, swap it with a buyer.
3. What can I sell?
You can sell luxury goods of particular brands. By goods we mean, products of the following categories: Bags, Sunglasses, Shoes, Watches & Accessories
4. How long will it take to sell my item?
Every product is listed for a period of 60 days. We try our best to crack the deal at the earliest. However, 30 days is the time we promise as the sale depends on the condition and price of the product.
5. Does DuaVivo purchase my item from me directly?
DuaVivo does not engage in purchase of products from customers as our business rule and policy is strictly to be a facilitator and service provider. We take products on consignment for a period of 60 days. However, in some cases if we feel we can make an exception, we will consider purchasing the product directly from the seller.
6. Who will decide the selling price of my item?
DuaVivo’s valuation team, consisting of experts in the field of luxury, gives the best price possible to every product. This is done in order to maintain fair and uniform pricing and make the selling process for the seller as well as the buyer a pleasurable experience. Our pricing strategy works in a way such that every seller feels satisfied with the amount realized from the sale and the buyer, too, gets a good bargain from his/her purchase.
We aim to keep our pricing at around 50% of the market price, keeping in mind the best interests of the seller as well as the buyer. A 20% Consignment fee is charged on the sale value is charged on every product which is on consignment.
If you are curious about the pricing of a specific item, we encourage you to browse through DuaVivo at www.duavivo.in for similar items and to get an idea of the market price. Alternatively, email us at email@example.com with a few photos and description of your product and we will get back to you with a tentative pricing.
7. How is confidentiality maintained?
We understand how important confidentiality can be for you. This is the reason why we maintain confidentiality of customers who choose to use our services through Dua Store. To maintain confidentiality for whatsoever reason and to let us crack the deal for you, we charge a fee.
8. Does DuaVivo keep my item or do I?
If you are selling under Dua Store, DuaVivo will display the product at the stores. In Dua Direct and Dua Swap, the sellers keep the product with them until a purchase request has been raised/ made.
9. How long will DuaVivo keep my item?
Under Dua Store, once the consignment contract has been signed between the seller and DuaVivo, we keep the product with us for a period of 60 days. At the end of 60 days, if the product has not been sold we display it for 30 more days only if the seller agrees to a reduction in price. Otherwise, the product is immediately shipped back to the seller.
10. Where will DuaVivo keep my item?
DuaVivo will display most products at the store, to further encourage and promote sales of the product. The products not on display at the stores are carefully stored in our warehouse.
11. How long does it take for you to process my Items?
It takes up to 4-10 days of transit time for us to receive your prized possession. Once we receive it, we'll send you a confirmation email so that you know that we have received it. Then, it takes up to 1 week to process your items. Upon review, we'll send you another email telling you the status of your items!
12. How do I know which items has DuaVivo accepted and which rejected?
To see a breakdown of your sell order, go to your Account page and click on the “Submit it” tab.
13. Can I send you brands that aren’t on your list?
Yes, you can. However, before we can accept the brands that are not on our list our team will inspect and assess the brand and the product. Only then will we allow it to be displayed on our portal.
14. Are all items on DuaVivo used?
All products coming onto our portal will be pre-owned. However, there may be cases in which the products are unused.
15. How often is new inventory added?
We are constantly adding new items, so check back often since no two items are alike. What you see today will be different from what is available any other day.
16. Why should I sell from my closet?
Upgrading to something else, wanting to go for a different colour, a larger size or let’s say just for a change. There are enough reasons for you to sell.
17. When and how do I get paid when selling through Dua Store?
Once the product has been sold to the buyer successfully, the mutually agreed upon amount is transferred to your account within 15 days of sale.
18. What about payment under Dua Direct?
When members are transacting independent of DuaVivo, we do not get involved in the payments. We only provide Value Added Services at a nominal cost ( actuals)
19. How do I send my products to DuaVivo?
When you are selling through Dua Store, you can schedule a pickup with us. Pack your items and let us handle the rest. When selling through Dua Direct and Dua Swap, we can help you.But these services come at a cost.
20. Do I have to pay to ship my items to you?
We recommend that you arrange for pickup/ delivery of your product(s). If at all you want us to do the pickup/ delivery, the same can be organized by us with a reputed logistics company. Nevertheless, risk of any damage, theft, etc, during transit is not the responsibility of DuaVivo and it is at your own risk.
21. How will I know when DuaVivo has received my items?
We will send you an email letting you know it has arrived! Please note that it can take up to 4-10 days for us to receive your box.
22. Can I have a shipping address different from the registered postal address?
Yes, of course. At checkout, we give you the option to enter the desired shipping address. If the address is the same as your registered address, simply click on the checkbox that says “Same as registered address”, and if not, then enter the desired shipping address in the box provided.
23. How long does it take for a product to be shipped, once the order is placed?
We know how excited you are to start using the product you just ordered and thus we try to keep the delivery time very short. However, once the product is ordered, delivery can be made in anywhere between 4-6 days from the date of placing the order.
Free shipping for orders above Rs. 10,000. Below Rs. 10,000 packaging & delivery charges of Rs. 1,000 will be applicable.
24. Can I create a wish list?
Yes, you can. Create a wish list if you haven’t made a decision and are considering buying the product in the near future. We’ll notify you with an update and help you get what you wish for
25. What does it mean if an item is ‘Unavailable'?
Because each item on our site is unique, only one person can purchase each item. When an item is added to someone's cart, it appears as 'waiting list' for 12 minutes to everyone else, so that multiple people cannot claim it. Once the purchase is completed, the item will be removed from the marketplace. If the potential buyer decides not to purchase the item we remove it from the cart after 12 minutes, and make it available allowing others to purchase it once again.
26. I need help, what do I do?
You can find answers to your questions at the FAQ section. If that doesn't help, you can get in touch with us through email or contact us over phone.
27. Is my data secure with DuaVivo?
Yes, it is. We make sure your data is kept secure by our team.
28. What are the terms and conditions of a consignment contract?
This document confirms your consignment with DuaVivo (OCI Lifestyles Pvt. Ltd.). Hereby, the seller would be referred to as the Consignor and the Company, the Consignee. Confirmation of the consignment is subject to the below mentioned points.
DuaVivo does not and will not entertain the entry of any counterfeit or fake products in any manner on the portal and thus, reserves the right to initiate any legal proceedings.
Premature termination of the contract by the consignor, before the end of the consignment period, selling an item, jointly valued by the consignor and DuaVivo, will lead to a penalty of Rs. 4,000/- per item, which would be payable to DuaVivo by the Consignor.
In case the item is not sold within the consignment period of 3 months, despite all efforts by DuaVivo:
1. The selling price of item(s), and consequently the net income of the seller, will automatically get reduced by 20%. The product will be listed under "Hot Deals" automatically. The listing under "Hot Deals" is valid until either the item gets sold or the seller opts for a return of the product. There is no lock-in period for this.
2. The seller can alternatively opt for a return of their item(s), on full payment of a fee of Rs. 1,300 per product towards the operational and marketing expenses incurred on the product – authentication, spa-cleaning, pick-up and delivery, store display in the most known shopping malls of India, display on website and app, google marketing, social media marketing and more. This amount is payable by the seller ONLY at the end of the consignment period, should they opt for a return of their item(s). The product returned to the seller will be a thoroughly spa-cleaned one.
DuaVivo will be entitled to a consignment fee of up to 30%.
DuaVivo is responsible and authorized to take all necessary steps to sell your product on www.duavivo.in and the DuaVivo App & store. This includes writing the descriptions, highlighting the effects and uploading photographs of the product and also display at the store. No prior permission for the sale will be taken from the consignor.
PLEASE NOTE: Consignment does not mean “sale” of the item. In other words, you the Consignor, legally give the rights to DuaVivo to sell your Product. Until it is sold on our portal, the product is the property of the Consignor.
The legal ownership is transferred to the Buyer of the item on the day the product is purchased and shipped to the Buyer and the Consignor is notified.
Promotional Offers: DuaVivo runs promotions or further discounts of up to 10% on special occasions like Mother’s Day, Valentine’s Day, New Year, etc. Consignor agrees to allow these reductions in prices during the promotions. During these offers if the product(s) gets sold, the final sale price will be considered to deduct the consignment fee payable to DuaVivo on successful sale i.e. DuaVivo to retain 20% consignment fee on final sale price and the remaining sale proceeds will be transferred to the consignor account.
*Terms & Conditions are subject to change*
29. Will there be any further price reductions?
DuaVivo is open to receiving offers from interested buyers on any item, so as to ensure a fair chance for the seller and the buyer to make a successful transaction. Once an offer is received, it is automatically communicated to the seller. On approval from the seller on the offer, the item is successfully sold at the offer price.